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Chief Customer Officer

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Be part of an amazing journey 🚀and focus on what’s most important to us - our customers 😍

Teamtailor is disrupting the HR market and we're changing the way people are being hired across the world! We've just been named in Deloitte's Technology Fast 50 as one of the fastest growing tech companies in Europe. Working at Teamtailor means working at a young, fast moving tech startup with smart people that are passionate about their work. If you're looking to advance your career, progress in a rapidly growing company all whilst having fun and constantly learning - click apply and join the family! đŸ‘šâ€đŸ‘©â€đŸ‘§â€đŸ‘Š

The role in short:

You will set the goals & strategy that will ensure that our existing customers are given the love they deserve 😍. Currently we have an NPS of 63, this is great but we can do better! You will manage our amazing customer success & account management teams. The team is serving over 2000 customers and 65000 users, and they are doing an amazing job. But there is so much more we can do, and we are growing. This is a senior role and you will be part of our management team.

Is this you?

  • Want to work in a fast moving environment
  • Worked in a similar role at a B2B SaaS business
  • Management experience
  • Innovative, curious and like to try new things
  • Get things done / Is a pragmatic doer
  • Coaching personality
  • Self managing

Example KPIs that you have experience from:

  • Retention/churn rates and other SaaS metrics
  • Net revenue retention
  • Cohort analysis
  • Customer satisfaction
  • Respond times & support quality score
  • NPS score

 Ok, let’s do this! đŸ˜ƒ 



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Mer om tjÀnsten

Ort:
Stockholm

Företag:
Teamtailor

Typ av tjänst:
Chief Customer Officer

Sista ansökningsdatum:
2019-06-15

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